AWS CloudFormation Stacks – Troubleshooting
In this course, you will learn how to view important information about AWS CloudFormation stacks. Use this information to help troubleshoot common issues and provide effective support case details if you need to escalate to Amazon Web Services (AWS) Support. • Course level: Fundamental • Duration: 30 minutes Activities: This course includes presentations, demonstrations, videos, and exercises. Course objectives: In this course, you will learn to: • Explain the value of using JSON and YAML validators to troubleshoot CloudFormation issues • Recognize and resolve issues with CloudFormation templates and stacks • Employ best-practice troubleshooting methodologies when investigating CloudFormation issues • Locate and apply available AWS Support documentation for CloudFormation issues • Recognize and record relevant information to escalate CloudFormation issues to the AWS Support team Intended audience: This course is intended for: • Engineers who are creating AWS resources using CloudFormation Prerequisites: We recommend that attendees of this course have: • Basic knowledge of AWS and CloudFormation
Getting Started with AWS CloudFormation
AWS CloudFormation gives you a way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles. In this “Getting Started” course, you will learn the basics of CloudFormation and how to use it to manage your infrastructure. • Course level: Fundamental • Duration: 20 minutes Activities: This course includes presentations, graphics, and interactive activities. Course objectives: In this course, you will learn to: • Explain the purpose and functionality of CloudFormation. • Describe how CloudFormation fits into the larger domain context. • List typical use cases for CloudFormation. • Specify what it would take to implement CloudFormation in a real-world scenario. • Explain the cost structure of CloudFormation. • Show how to use CloudFormation from the AWS Management Console and using the AWS Command Line Interface (AWS CLI). • Locate resources and further training available. Intended audience: This course is intended for: • AWS Cloud Practitioners interested in learning how to manage their infrastructure as code. Prerequisites: No prerequisites needed. Course outline: • CloudFormation Basics • Using CloudFormation • Learn More
AWS Managed Services (AMS): Security Management Overview
AWS Managed Services (AMS) operates Amazon Web Services (AWS) on behalf of customers. AMS provides a secure and compliant AWS Landing Zone, a proven enterprise operating model, ongoing cost optimization, and day-to-day infrastructure management. In this course, you will learn about AMS security policies and management. Intended Audience: This course is intended for: •Partners •Customers Course Objectives: In this course, you will learn how to: •Define key vocabulary for security within AMS •Define how AMS implements security policies and procedures •Define the AMS security management process •Define governance and compliance concepts Prerequisites: We recommend that attendees of this course have the following prerequisites: •A basic understanding of AMS services •A basic understanding of the AWS Shared Responsibility Model Delivery Method: This course is delivered through: •Video with closed captions •Digital training Duration: •4 Hours 30 Minutes Course Outline: This course covers the following concepts: •Intro •How the AMS Shared Responsibility Model differs from the AWS Shared Responsibility Model •Benefits of AMS security •Security principles •Secure by default •Least privilege •Just-in-time access •Assume breach •Control types •Protective •Detective •Adaptive •Responsive •Governance and compliance
AWS Managed Services (AMS): Readiness
AWS Managed Services (AMS) relieves the operational complexity of running intricate cloud-based workloads on AWS. To do this, AMS partners with service integration teams with the shared goal ofquickly onboarding customers and successfully deploying their workloads to the AMS environment.~~~This course, the first of a series, is a high-level overview of a successful onboarding journey, as well as an introduction to some of the tools and process AMS uses to ensure success.~~~ Intended Audience: This course is intended for: •Partners •Customers •Internal Course Objectives: By the end of this course, you will be able to: •Define success in terms of an onboarding journey •Ensure your team is ready for onboarding •Locate tools and resources to plan and prepare for onboarding Prerequisites: We recommend that attendees of this course have the following prerequisites: •A basic understanding of AMS services and concepts Delivery Method: This course is delivered through: •Video with closed captions •Digital Training Duration: •12 Hours Course Outline: This course covers the following concepts: •A successful onboarding journey •Team readiness •Tools and resources
AWS Managed Services (AMS): Patch Management Overview
AWS Managed Services (AMS) operates Amazon Web Services (AWS) on the customers’ behalf. AMS provides a secure and compliant AWS Landing Zone, a proven enterprise operating model, ongoing cost optimization, and day-to-day infrastructure management. In this course, you will learn about the AMS patch management process and how to set up a patch maintenance window using tags. Intended audience: This course is intended for: •Partners •Customers •Amazonians Course objectives: In this course, you will learn how to: •Describe the value of the AMS patch management process •Identify various types of patch processes for immutable and mutable infrastructures •AMS patch management process for tag-based patching and AMS legacy patching Prerequisites: We recommend that attendees of this course have the following prerequisites: •Basic understanding of AMS services Delivery method: This course is delivered through: •Digital training •Video Duration: •10 Hours Course outline: This course covers the following concepts: •Key terms for patch management at AMS •Importance of patch management •AMS patch management process for tag-based and legacy patching
AWS Managed Services (AMS): Onboarding
In this course, you will learn about the process of onboarding customer accounts to AWS Managed Services (AMS). You will review the roles and teams associated with onboarding, as well as the steps covered in each of the five onboarding phases: Discovery and Planning, Foundations, Security Integration, Operations Integration, and Application Onboarding. Intended Audience: This course is intended for: •APN Consulting Partners •Customers •Internal Course Objectives: By the end of this course, you should be able to: •Describe the AMS onboarding phases •Explain the roles and teams associated with each phase of onboarding •Recognize key topics covered in each phase of onboarding Prerequisites: We recommend that attendees of this course have the following prerequisites: •A basic understanding of network architecture •Familiarity with the AMS service Delivery Method: This course is delivered through: •Digital training Duration: •1 Hour 30 Minutes
AWS Managed Services (AMS): Managed AWS Landing Zone
AMS Managed AWS Landing Zone (MALZ) is a multi-account landing zone managed by AWS Managed Services (AMS). This course will walk you through how AMS configures all aspects of networking for the customer based on AMS standard templates and the options selected during onboarding. You will also learn about the benefits and constraints of multi-account landing zones. Intended Audience: This course is intended for: •Partners •Customers Course Objectives: In this course, you will learn how to: •Describe the basic architecture for multi-account landing zones •Recognize the features and benefits of multi-account landing zones •Identify current constraints and mitigations •Get started Prerequisites: None Delivery Method: This course is delivered through: •Digital training Duration: •4 Hours 30 Minutes
AWS Managed Services (AMS): Introduction
In this introduction, you will explore how AWS Managed Services (AMS) provides ongoing management of your Amazon Web Services (AWS) infrastructure, so you can focus on your applications. The AMS team takes responsibility for operating all supported AWS services for you, end to end. At the end of this training, you will be able to recognize the value of AMS, define the scope of services provided by AMS, and identify the components of AMS. Intended Audience: This course is intended for: • Partners • Internal Course Objectives: In this course, you will learn how to: • Explain the services provided by AMS and their value to customers • Identify the components of AMS • Understand both the business and technical challenges that AMS can solve Prerequisites: We recommend that attendees of this course have the following prerequisites: • None Delivery Method: This course is delivered through a mix of: • Video with closed captions • Digital training Duration: 20 minutes Course Outline: This course covers the following concepts: • Value of AWS Managed Services • AMS environment and capabilities • Why customers choose AMS
AWS Managed Services (AMS): Incident Management Overview
AWS Managed Services (AMS) operates Amazon Web Services (AWS) on customers’ behalf. AMS provides a secure and compliant AWS Landing Zone, a proven enterprise operating model, ongoing cost optimization, and day-to-day infrastructure management. In this course, you will learn how to identify incidents. You will also learn about the AMS process for managing incidents from identification through resolution. Intended audience: This course is intended for: •Partners •Customers Course objectives: In this course, you will learn how to: •Identify key terms related to incident management •Classify an incident based on AMS definitions •Describe the incident management process Prerequisites: We recommend that attendees of this course have the following prerequisites: •Basic understanding of AMS services •Basic understanding of network architecture Delivery method: This course is delivered through: •Digital training •Video Duration: •10 Hours Course outline: This course covers the following concepts: •Key terms related to incident management •Definition of an incident •AMS incident management process
AWS Managed Services (AMS): Change Management Overview
AWS Managed Services (AMS) operates Amazon Web Services (AWS) on customers’ behalf. AMS provides a secure and compliant AWS Landing Zone, a proven enterprise operating model, ongoing cost optimization, and day-to-day infrastructure management. In this course, you will learn how AMS manages requests for change (RFCs). Intended audience: This course is intended for: •Partners •Customers Course objectives: In this course, you will learn how to: •Describe the purpose of the AMS change management process •Identify the steps of the change management process •Explain the lifecycle of an RFC Prerequisite: We recommend that attendees of this course have the following prerequisite: •Basic understanding of AMS services Delivery method: This course is delivered through: •Digital training •Video Duration: •14 Hours Course outline: This course covers the following concepts: •Purpose of the change management process •Steps in requesting an RFC •Lifecycle of an RFC
AWS Managed Services (AMS): Application Onboarding
The AWS Managed Services (AMS) application onboarding process is used to plan and deploy applications and resources into your AMS managed account. Following AWS application and infrastructure design best practices helps in hosting capable and operable applications in your AMS environment. This course describes how to plan and onboard your application in AMS. Intended Audience: This course is intended for: •Partners •Customers Course Objectives: In this course, you will learn how to: •Complete the two phases of the application onboarding process •Document your application requirements for AMS •Know when to use the three application deployment types Prerequisites: We recommend that attendees of this course have the following prerequisites: •A basic understanding of AMS concepts, including provisioning, requests for change, and change types Delivery Method: This course is delivered through: •Digital training Duration: 1 Hour Course Outline: This course covers the following concepts: •Key terms •Phases of the application onboarding process •How to document application requirements for AMS •Application deployment types
ServiceNow Connector Application
The AWS Managed Services (AMS) Connector application connects your AMS environment directly with ServiceNow. This application helps centralize your IT service management (ITSM) tasks in a single pane of glass, or dashboard. In this course, you will learn the benefits and common tasks performed in the AMS ServiceNow Connector application. • Course Level: Fundamental • Duration: 8 Hours Activities: This course includes real-world scenarios, video demonstrations, and text. Course objectives: In this course, you will learn to: • Identify the purpose and value of the AMS Connector application • Install the AMS Connector application (system admin) • Configure the AMS Connector application (system admin) • Create an incident using the AMS Connector application • Create a Request for Change (RFC) using the AMS Connector application • Create a service request using the AMS Connector application Intended audience: This course is intended for: • Existing AMS customers o Operations personnel o Security personnel o IT and infrastructure support team members • AWS Partners Prerequisites: We recommend that course participants have: • Basic knowledge using ServiceNow and AMS services Course outline: Section 1: Introduction to the AMS Connection Application Module 1: Introduction • Narrated animation: Introduce the customer challenge, and explain how the AMS Connector is a solution. • Describe the advantages of the AMS Connector application. Section 2: Administrator Tasks Module 2: Install the Application • Demonstration: Download and install the AMS Connector application, and verify that the connector is installed successfully. Request the AMS Operations Team to create the IAM user with the required permissions to use the AMS Connector application. Retrieve the AWS access key and secret key from the AWS Secrets Manager. • Describe the application installation prerequisites. Module 3: Configure the Application • Demonstration: Set up a managed account. Assign existing ServiceNow users permission to use the AMS Connector. Use the guided setup to configure the incident module and the RFC module. • Describe the different AMS Connector application modules. • Describe scheduled jobs, and give examples. Section 3: User Tasks Module 4: Create an Incident • Demonstration: Create and submit an incident, such as an EC2 instance that is not responding. Resolve the incident. • List and describe different incident categories. Module 5: Create an RFC • Demonstration: Create and submit an RFC, such as deploying a new EC2 instance. • List the different AMS change types. Module 6: Create a Service Request • Demonstration: Create and submit a service request, such as asking a question about AWS Network Firewall support. • List and describe the different AMS service requests.
