AWS Managed Services (AMS) operates Amazon Web Services (AWS) on customers’ behalf. AMS provides a secure and compliant AWS Landing Zone, a proven enterprise operating model, ongoing cost optimization, and day-to-day infrastructure management. In this course, you will learn how AMS manages requests for change (RFCs). Intended audience: This course is intended for: •Partners •Customers Course objectives: In this course, you will learn how to: •Describe the purpose of the AMS change management process •Identify the steps of the change management process •Explain the lifecycle of an RFC Prerequisite: We recommend that attendees of this course have the following prerequisite: •Basic understanding of AMS services Delivery method: This course is delivered through: •Digital training •Video Duration: •14 Hours Course outline: This course covers the following concepts: •Purpose of the change management process •Steps in requesting an RFC •Lifecycle of an RFC
