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AWS Managed Services (AMS): Incident Management Overview

AWS Managed Services (AMS) operates Amazon Web Services (AWS) on customers’ behalf. AMS provides a secure and compliant AWS Landing Zone, a proven enterprise operating model, ongoing cost optimization, and day-to-day infrastructure management. In this course, you will learn how to identify incidents. You will also learn about the AMS process for managing incidents from identification through resolution. Intended audience: This course is intended for: •Partners •Customers Course objectives: In this course, you will learn how to: •Identify key terms related to incident management •Classify an incident based on AMS definitions •Describe the incident management process Prerequisites: We recommend that attendees of this course have the following prerequisites: •Basic understanding of AMS services •Basic understanding of network architecture Delivery method: This course is delivered through: •Digital training •Video Duration: •10 Hours Course outline: This course covers the following concepts: •Key terms related to incident management •Definition of an incident •AMS incident management process

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